Steven Jovanovichstevenjovanovich.me Run a business? See what I do

15+ years
in IT,
in Perth.

I’m Steven. I was the only technician at Storm Computers for 13 years, until it closed in Feb 2026.

Steven Jovanovich
View my CV Email me
  • Available now for an IT support or service desk role
  • 4.96 / 5 from 28 Google reviews naming me
  • 90-95% first-time fix rate

Experience.

  • Storm Computers.

    Cannington WA. 20+ support jobs a week in store, plus remote and on-site work, each on its own ticket. Ran the ticketing system and wrote knowledge articles. When a client’s systems failed, I coordinated the fix and reviewed the cause.

  • Well Done Cleaning Services.

    My client since 2019. Microsoft 365, desktop and iPhone support.“Steven is a great critical thinker. He helps with my business at all hours when things break.”Neville Stratton, Director

  • What I work with.

    Devices and accounts. Windows, macOS, Microsoft 365, Windows Server, Active Directory, Group Policy, MDM through Company Portal.
    Networks. UniFi, Cisco Meraki, FortiGate, pfSense, NBN with 5G failover.

  • Australian citizen
  • Current National Police Certificate
  • Current Working with Children Check

What customers said.

  • “Steve is an absolute champ - always happy to explain everything that needs to be done & why… 10/10, would brick my computer again (so they can fix it for me)”

    David Nankivell

  • “Steve spoke to him, reinstalled the missing drivers on his laptop and explained everything to him in a way he understands… management give that man a pay rise!”

    Sintra.Business

  • “Steve was very knowledgeable and saved me from having no computer for weeks…”

    Janette Bottrell

  • “Would give 6 stars if possible… Other places I have been to, you kind of feel like a number.”

    Steve Sammut

Google reviews of Storm Computers that name me, as of the end of Feb 2026. Read them on Google

Email me.

Tell me about the role.

hello@stevenjovanovich.me

Picture of my CV. The same text follows.

Steven Jovanovich

ICT Support Technician · Service Desk and Infrastructure

Perth WA · hello@stevenjovanovich.me

More than 15 years in IT, including 13 as the sole technician at Storm Computers in Perth. Ran the service desk and delivered end-user computing and infrastructure support for home and small-business customers.

  • 90-95% first-time fix rate
  • 4.96 / 5 average of 28 Google reviews naming Steven
  • Available to start immediately
  • Australian citizen
  • Current National Police Certificate
  • Current Working with Children Check

Skills

Service desk

Incidents, requests and problems from one ticket queue, same-day triage by customer impact and urgency, after-hours response.

Devices and accounts

Windows and macOS imaging and deployment, MDM device setup through Company Portal, Microsoft 365 support and migrations (Exchange Online, OneDrive, Teams, Outlook), Windows Server, Active Directory joins, Group Policy, iPhones and printers.

Networks

UniFi Wi-Fi and switching, Cisco Meraki, FortiGate, pfSense and OPNsense firewalls, NBN with Starlink or 5G failover.

Security and recovery

Backups, imaging before repairs, data recovery from failed systems, malware removal.

People

Trained customers in plain language, mentored casual staff, supervised Year 12 placement students.

Experience

ICT Support Technician

Storm Computers Pty Ltd, Cannington WA · Mar 2013 to Feb 2026

Independent retailer and repair centre, closed Feb 2026.

  • Handled 20+ support jobs a week in store, alongside remote and on-site support.
  • Ran an open-source ticketing system on the company website, with unique ticket numbers, change tracking and signed job records.
  • Coordinated the fix and communication when a client’s systems failed, then reviewed the cause and put corrective actions in place.
  • Documented common fixes as procedures, checklists and knowledge articles, and scripted bulk device setup and software removal.
  • Managed supplier accounts with Dicker Data, Ingram Micro and Synnex, and kept asset, licence and warranty records.
  • Took sole charge of the store for up to two weeks when the director was away.
  • Sourced parts and built 5+ custom PCs a week to customer budgets and specifications.

ICT Support Technician

Well Done Cleaning Services, Perth WA · Mar 2019 to Present

  • Provide Microsoft 365, desktop and iPhone support for a long-standing small-business client.

IT Support Officer

Voiceworks, Perth WA · 2011 to 2012

  • Owned the Spiceworks helpdesk from intake to resolution and handled Level 1 Windows break/fix on site and remotely.

Education and training

  • Google AI Professional Certificate · Google, through Coursera · In progress
  • Diploma of Mass Communication, PIBT (now Edith Cowan College), 2003 to 2004
  • Certificate IV in Internet and Networking Technologies, Midland College of TAFE (now North Metro TAFE), 2002

Referees available on request